Synergy often utilizes communication between our Claims and Loss Prevention departments to enhance our customer service and experience. Recently, a Claims Adjuster recognized a dangerous machine guarding situation while reviewing a minor claim generated by a near-miss (stemming from improper machine guarding). Immediately, the Claims Adjuster communicated the cause to one of our Loss Prevention Consultants. With this information, Loss Prevention was able to schedule a safety meeting with the organization and assist with corrective action to prevent future, perhaps more serious, injuries.
While this may sound like a simple occurrence, this is just one example of how Synergy goes above and beyond to protect our policyholders. Because we are big believers in effective communication and collaboration, the way we do business only offers an even more enhanced effect for our customers.