Practice Social Distancing with Synergy’s Telemedicine Program for Workplace Injuries

To protect the health of your employees and reduce provider wait times, please use Synergy’s Phone a Physician program for initial treatment of workplace injuries. Our telemedicine program allows your injured worker to receive a provider visit by phone.*

How does it work?

The process is exactly like going to the doctor’s office, except employees receive medical treatment by phone without leaving the workplace. This is especially critical today, where the risk of spreading COVID-19 and the flu are significantly higher when visiting a doctor’s office, emergency room, or urgent care facility.

To speak with a physician, employees need to complete a consultation form (link below) and a licensed physician will call them directly for the consultation. Translators are available for Spanish and 170 additional languages. Expected wait time for a callback is typically within 30 minutes; however, can be upwards of 90 minutes depending on call volume.

How can I initiate a telemedicine consultation?

  • Visit to download the consultation form
  • Have the employee complete the consultation form and securely email the form to or fax to 866-452-5611.
  • Note for callback success: Please make sure the employee’s phone does not have blocked calls enabled. The physician will make two call attempts before moving onto the next patient.
  • If you have not received a physician callback within 30 minutes, please email to check on the status of the consultation request.

How can I conduct a post-accident drug test if the provider visit is done by phone?

If you have implemented Synergy’s in-house swab drug testing program, please use an oral fluid test. To learn how to implement our in-house drug testing program, click here or call your Synergy Risk Manager.

Alternatively, you can utilize LabCorp or Quest Diagnostics to complete a post-accident drug test at their facility. The drug testing fee can be passed along to Synergy as long as the services are billed “by sample” (i.e., billed to the injured worker).
Synergy Coverage Solutions does not endorse either of the above-named service providers. The providers are shared in the interest of providing options for post-accident drug testing.

Click on the following links to learn more:


*Telemedicine is ideal for soft tissue injuries (sore back, shoulders, etc.), sprains, strains, or skin irritations.

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