Synergy Coverage Solutions Announces New Claims Structure

August 1, 2013

Synergy Coverage Solutions would like to announce a restructuring of our Claims Department, which has been designed to provide a higher level of service to our policyholders. Synergy Coverage Solutions has been in the workers’ compensation industry for nearly a decade and we are constantly looking for ways to improve our customer service. To that end, we are instituting a team approach that will help us achieve a superior level of customer service for our policyholders.

Rather than having only one adjustor specifically assigned to an account, policyholders will now have a dedicated claim team. At any point in the claim process, policyholders will be able to contact anyone within their assigned claim team for updates, questions, assistance, etc. Synergy feels that a team approach will be the key factor in providing a higher level of service to our policyholders. Additionally, by utilizing claim teams, we will be able to appropriately use our resources to assign claims based on the claim specifics and experience of the individuals within each team. Say, for example, a policyholder has a claim involving an employee that sustains a back injury in an auto accident and some lost time is anticipated. Upon receiving the First Report of Injury form, we will review the details of the claim and assign the claim to the individual within the team that has the most experience with the policyholder’s unique situation.

We truly believe this will enable us to provide more prompt claim service and a higher level of customer service for our policyholders. We highly value our clients and their feedback, and make it a top priority to consistently improve our services for our clients. As our valued agents, we sincerely thank you for partnering and placing your trust in us.