Synergy Coverage Solutions Announces Restructured Claims Department

August 1, 2013

Synergy Coverage Solutions would like to announce a restructuring of our Claims Department, which has been designed to provide a higher level of service to our clients. Synergy Coverage Solutions has been in the workers’ compensation industry for nearly a decade and we are constantly looking for ways to improve our customer service. To that end, we are instituting a team approach that will help us achieve a superior level of customer service to our clients.

Rather than having only one adjustor specifically assigned to your business, you will now have a dedicated claim team. At any point in the claim process, you will be able to contact anyone within your assigned claim team for updates, questions, assistance, etc. Synergy feels that a team approach will be the key factor in providing a higher level of service to our clients. Additionally, by utilizing claim teams, we will be able to appropriately use our resources to assign claims based on the claim specifics and experience of the individuals within each team. Say, for example, you have a claim that involves an employee that sustains a back injury in an auto accident and some lost time is anticipated. Upon receiving the First Report of Injury form, we will review the details of the claim and assign the claim to the individual within the team that has the most experience with your unique situation.

We truly believe this will enable us to provide more prompt claim service and a higher level of customer service to our clients. As our valued clients, we ask that you give us an opportunity to allow this new process to unfold, and sincerely thank you for choosing Synergy Coverage Solutions for your workers’ compensation services. We highly value our clients and their feedback, and make it a top priority to consistently improve our services for our clients.