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Policyholders
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Synergy Coverage Solutions focuses on one thing, Workers’ Compensation Insurance. We understand for your workers’ compensation program to be successful, your business needs an experienced and knowledgeable Insurance Company - one that works as a partner to assist you in providing a safe workplace for your employees, along with reducing claims costs once they occur. Unlike most insurance companies, Synergy Coverage Solutions is privately owned by its management team. Because the team operates as business owners, we relate to the operations and challenges you face each day.
As a policyholder with Synergy Coverage Solutions, you will have your own service team which will act as an extension to your company. Your service team is held to the highest standard of quality service and is committed to building a long lasting relationship with your organization. Together, our goals are simply to reduce your workers’ compensation cost, provide a safe work environment for all of your employees, and quickly adjudicate workers’ compensation claims as they occur.
Synergy Coverage Solutions provides exceptional claims service through equipping each policyholder with a dedicated Lost-time and Medical Adjuster. This approach fosters effective communication, achieves continuity and avoids confusion during the claims handling process. Adjusters work in small teams to promote collaborative thinking and provide back-up for your dedicated adjuster, as needed. Your team works in tandem with your organization to ensure all claims are adjudicated swiftly and fairly. In person claims reviews are available for policyholders on an as needed basis.
Our highly experienced claims staff focuses on proactive claims handling and cost containment which is critical in reducing your workers’ compensation costs and earning your business year after year. Each lost time claim is thoroughly investigated to determine compensability through a 3-point 24-hour contact including a recorded statement. Once compensability is determined, claims are adjudicated using multiple cost containment programs. Post accident drug testing and early return to work are always factors considered immediately upon receipt of any claim.
*For detailed instructions on reporting a claim online, click here.
OSHA’s Recordkeeping Guidance for COVID-19 requires employers to make a determination of work-relatedness for each employee who has a confirmed positive COVID-19 illness. Employers are also required to document their investigation and log illnesses that are work-related on the OSHA 300 log.
Through this investigation, if the employer cannot confirm that the infection clearly occurred outside of the workplace, a claim should be submitted to Synergy Coverage Solutions for a compensability investigation. Download our COVID-19 Investigation Form below to help guide the investigation.
The following forms have been developed to assist employers in documenting COVID-19 information in the workplace. Please email info@synergyinsurance.net if you have any questions regarding their use.
COVID-19 Investigation Form
Illinois COVID-19 Employer Recommendations
COVID-19 Employer Recommendations worksheet (all states except IL)
COVID-19 Employer Recommendations for all states except IL (6/24/2020)
Illinois Legislative Update: COVID-19 Workplace Safety & Health Recommendations (6/11/2020)
COVID-19 Workers’ Comp Claims Investigation Audiocast (6/2/2020)
OSHA Revised Recordkeeping Guidance for COVID-19 (6/1/2020)
Ensuring a Safe & Health Workplace (5/8/2020)
Kentucky Executive Order Regarding COVID-19 & Workers’ Comp Benefits (4/17/2020)
With our Telemedicine option, workers who have sustained soft tissue injuries, sprains and strains, or skin irritations can speak with a Physician over the phone for initial treatment after a workplace incident occurs. Telemedicine physicians prioritize getting injured workers back to work without overtreatment and if medication is needed, only non-opioid medications are prescribed.
Physicians are available 7 days a week from 8am-10pm EST. If requesting a telemedicine call after 10pm EST, a physician will be in contact the next day.
How does this work?
Use this form to request a telemedicine phone call:
Phone a Physician Form – English
Phone a Physician Form – Spanish
Through a medical network consisting of credentialed and qualified physicians throughout the United States, we are able to provide injured workers with effective medical care at a significant cost savings. Positive outcomes, coupled with reduced cost and accessibility makes the network an effective solution.
Click on the button below to search for providers in our medical network near you:
View Network
*For detailed instructions on how to navigate our medical network provider search, click here
15% of workers’ compensation medical dollars are allocated to prescription costs. Therefore, reductions in this area have a significant impact on overall medical claims cost. Through our pharmacy network, the cost of prescriptions are not only reduced but the network helps to control dispensing of prescriptions. The network communicates to the adjuster if misuse is suspected, if there is a generic form of the medication available and if the medication being requested is questionable for the treatment of the compensable injury.
View Network
Give this form to your injured workers for their initial prescriptions:
Pharmacy First Fill Form
Studies show that the average company will decrease claims frequency by over 30% with the establishment of a safety program. That frequency number continues to decline as program commitment increases and enhancements are made.
Workers’ compensation claims can be expensive, reduce morale and reduce productivity. The best antidote is to prevent the claims from happening in the first place through a well thought out loss prevention program. Synergy Coverage Solutions will help you create tailored programs that are consistent with the goals and needs of your company and help to reduce the frequency and severity of workers’ compensation injuries. Our goal is to help you establish a multifaceted loss prevention program through a four pronged approach.
Click here to review our extensive portfolio of loss prevention services. These services are also available for customers not insured by Synergy, but would benefit from access to professional safety services. Contact us here for more information.
The following presentations are available for download and are in a power point presentation format:
The following downloads can be used for a quick but effective safety discussion.
The following documents are available for download, click on the topics to view the available downloads.
View our industry training videos to learn about important safety topics in healthcare, materials handling, motor vehicle safety, and food prep.
Our on demand safety seminars include leading topics in loss prevention and vital programs for a well-rounded workers’ compensation program.
Synergy has a variety of free safety DVD’s and Video Job Safety Analyses for your use including the following topics listed below.
Your workers’ compensation premiums are determined by your annual payroll and classifications of your employees. Since your premium is quoted based on estimated payroll for the coming year, an audit at the end of each policy period ensures that the premium you have paid is neither too much or too little. The outcome may produce a return premium owed to you, the policyholder, or you may owe additional premium to Synergy Coverage Solutions due to the original estimates not being the actual payroll. We want the audit process to go smoothly for all parties involved. Therefore, use these audit pages to prepare for the annual review.
Synergy Coverage Solutions’ Client Services team is dedicated to efficiently answering all client billing questions and concerns. In addition to consistently improving our services, we are committed to addressing our clients’ comments and listening to their suggestions. We make it a priority to provide the highest standard of quality service and are driven to building long lasting relationships with our clients and organizations. Our goal is to provide our clients with unequaled and first-class customer service. Our Client Services department can be reached Monday through Friday from 8:30am– 5:00pm.
Alicia Randolph, Senior Client Services Representative
Phone: (704) 909-7875
arandolph@synergyinsurance.net
Angela Judge, Client Services Representative
Phone: (704) 927-6185
ajudge@synergyinsurance.net
Payment options
Pay invoice online
Report Monthly Payroll Online
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